Bill Mahoney the Chief Customer Officer at Comply joins the SAASholes Revenue Operations Podcast with Jason Ferrara and Pete Jansons.
In the opening clip Bill Mahoney talks about one of the things to watch out for in 2023 is Customers wanting to down grade our break their contracts
Other Topics discussed:
When Did Customer Service turn into Customer Success
What Does a Chief Customer Officer do?
How do you compensate a Customer Success Team?
Customer Trouble Tickets are the foundation
Voice of the Customer
Evolution of Customer Success ever the last 20 years
Success People are Teachers and helpers
Customers are looking for cost certainty in uncertain times
Who speaks 2nd in the Board Room?
How does marketing and success work together?
https://www.comply.com/
https://www.comply.com/leadership
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